Returns / Exchanges: as a valued customer we allow returns within 30 days of purchase and upon receipt of RMA number prior to returning. Customers are responsible for shipping of RMA product back to NYSTEP warehouse and to notify us of the return being shipped tracking and insurance information is required.
All unused items will be accepted for return within 30 days of original item shipment only with prior written RMA from NYSTEP and must be returned at customer’s expense. Only merchandise in unused, re-sellable condition and in the original packaging including all stickers and boxes will be processed for return. Please do not throw out boxes and packaging material when you receive your order. This will save you money on packaging and us damage claims.
Product may be returned only by the original customer making the purchase. NYSTEP may at its own discretion institute a restocking fee of up to 25% of the original merchandise value.
NYSTEP will inspect the product upon receipt and credits will be used on sellable merchandise in original packaging ONLY. No product may be returned without original packaging for any reason at any time.
We strive for perfection. We also do everything possible to make sure you are happy with your order. For this reason, we do offer Returns and Exchanges within 30 days.