Shipping Policy

NYStep is committed to excellence, and the full satisfaction of our customers.
NYStep proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. 


2. SHIPPING


All orders for our products are processed and shipped out in 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.


3. WRONG ADDRESS DISCLAIMER


It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.


4. UNDELIVERABLE ORDERS


Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.


5. LOST/STOLEN PACKAGES


NYStep is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.


6. RETURN REQUEST DAYS


NYStep allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.


7. OUT OF STOCK ITEM PROCESS


NYStep has the following options in the event there are items which are out of stock NYStep Cancel and refund out of stock items and ship remaining items in order.


8. IMPORT DUTY AND TAXES


When dealing with NYStep you have the following options when it comes to taxes as well as import duties: You have the option of pre-paying whereby NYStep will include the amount in the price of the order.


9. ACCEPTANCE


By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.


10. CONTACT INFORMATION


In the event you have any questions or comments please reach us via the following contacts:


Email - info@nystep.com

Or phone: +1(802) 222-6991