Set consist of 16 items:

1 CREAMER 11 FL OZ
1 SUGAR BOWL 11 FL OZ  (WL-880112 / 2C)
1 OVAL PLATTER 17" X 12.5" | 43 CM X 31.5 CM - (WL-771072 / A)
1 COFFEE POT 25 FL OZ | 750 ML IN GIFT BOX - (WL-880111/1C)
6 CAPPUCCINO CUP & SAUCER 6 FL OZ - (WL-999115/A)

• This is somewhat of a traditional coffee drinking set that comes with 16-pieces of Wilmax porcelain coupled with Bamboo and sure has style and flair. Combining Natural bamboo tray with fine clean Julia white porcelain 3 fl oz espresso/coffee cups and saucers, 11oz creamer and sugar bowl, and 25 oz coffee pot seems like a natural transition for the traditional coffee drinker.
• Wilmax double-fired porcelain is truly vitrified for added strength and durability Dishwasher, Microwave, and oven safe to 400 Degrees. Julia line of our pure white porcelain comes embossed with an elegant herringbone design around the rim and is meant to add a little more elegance to already beautiful set.
• The six (6) cups and six (6) Saucers that come with this set are perfect 3fl oz vessels for your traditional Italian espresso or a small elegant cup of coffee. It can also be used for your tea and other drinks that need to keep constant temperature. Porcelain cups have industry-favorite traditional contours, ideal for various dining environments, from casual to the white tablecloth.
• Wilmax 100% natural Bamboo 17” x 12.5” oval platter is the perfect vessel for this tea set and could double as a large-size serving tray for all your other additions, appetizers, or finger foods. While Bamboo is not a dishwasher safe it is not afraid of liquids or water and could be hand washed or by using a special bamboo cleaner.
• View more recipes and ideas on wilmax.com/recipe. Some items could be packed in an original box while others may be repacked to match the set quantity. This set could be in a combination of Color gift box and plain brown box based on availability.

NYStep is committed to excellence, and the full satisfaction of our customers.
NYStep proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. 

2. SHIPPING

All orders for our products are processed and shipped out in 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

3. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

4. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

5. LOST/STOLEN PACKAGES

NYStep is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

6. RETURN REQUEST DAYS

NYStep allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.

7. OUT OF STOCK ITEM PROCESS

NYStep has the following options in the event there are items which are out of stock NYStep Cancel and refund out of stock items and ship remaining items in order.

8. IMPORT DUTY AND TAXES

When dealing with NYStep you have the following options when it comes to taxes as well as import duties: You have the option of pre-paying whereby NYStep will include the amount in the price of the order.

9. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.

10. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email - info@nystep.com

Or phone: +1(802) 222-6991

Returns / Exchanges: as a valued customer we allow returns within 30 days of purchase and upon receipt of RMA number prior to returning. Customers are responsible for shipping of RMA product back to NYSTEP warehouse and to notify us of the return being shipped tracking and insurance information is required.

All unused items will be accepted for return within 30 days of original item shipment only with prior written RMA from NYSTEP and must be returned at customer’s expense. Only merchandise in unused, re-sellable condition and in the original packaging including all stickers and boxes will be processed for return. Please do not throw out boxes and packaging material when you receive your order. This will save you money on packaging and us damage claims.

Product may be returned only by the original customer making the purchase. NYSTEP may at its own discretion institute a restocking fee of up to 25% of the original merchandise value.

NYSTEP will inspect the product upon receipt and credits will be used on sellable merchandise in original packaging ONLY. No product may be returned without original packaging for any reason at any time.

We strive for perfection. We also do everything possible to make sure you are happy with your order. For this reason, we do offer Returns and Exchanges within 30 days.