Set consist of 3 items:

1 TEA POT 54 FL OZ | 1600 ML  (WL-888811 / A)
2 MUG 11 OZ | 320 ML (WL-888606 / A)

• Combing thermo glass large teapot with thermo single-walled Mugs is a natural progression and is meant to showcase the drinks, desserts, food, or whatever you decide to put inside these amazing vessels. With an attached welded handle these mugs do not transfer the heat to the handle and therefore are safer to use with hot liquids.
• This 3 piece set makes a perfect presentation of your favorite Asian or green tea or colorful drinks like Sangria with a large 52 FL OZ teapot or carafe and 2 of the 11 fl oz single-walled thermo mugs. Your only limit is your imagination. Anything is possible with this amazing presentation set. From hot and cold liquids to desserts and even dry herb presentations.
• Single-walled thermo Mugs hold 11 fl Oz of liquid in addition it can be used for drinks as well as baking, freezing, or presentation of your favorite dessert or even more delicate foods like caviar and truffles. Customers have used these thermo mugs for everything from Jell-O presentations to soufflés and fondue.
• Thermo glass is shock resistant and can go on open flame (remove any lids or metal part when using direct heat). Because of its patented handle weld, our Thermo mugs do not transfer the heat to the handle and retain its temperature 2x longer than other glass mags.
• View more recipes and ideas on wilmax.com/recipe. Some items could be packed in an original box while others may be repacked to match the set quantity. This set could be in a combination of Color gift box and plain brown box based on availability.

NYStep is committed to excellence, and the full satisfaction of our customers.
NYStep proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. 

2. SHIPPING

All orders for our products are processed and shipped out in 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

3. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

4. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

5. LOST/STOLEN PACKAGES

NYStep is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

6. RETURN REQUEST DAYS

NYStep allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.

7. OUT OF STOCK ITEM PROCESS

NYStep has the following options in the event there are items which are out of stock NYStep Cancel and refund out of stock items and ship remaining items in order.

8. IMPORT DUTY AND TAXES

When dealing with NYStep you have the following options when it comes to taxes as well as import duties: You have the option of pre-paying whereby NYStep will include the amount in the price of the order.

9. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.

10. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email - info@nystep.com

Or phone: +1(802) 222-6991

Returns / Exchanges: as a valued customer we allow returns within 30 days of purchase and upon receipt of RMA number prior to returning. Customers are responsible for shipping of RMA product back to NYSTEP warehouse and to notify us of the return being shipped tracking and insurance information is required.

All unused items will be accepted for return within 30 days of original item shipment only with prior written RMA from NYSTEP and must be returned at customer’s expense. Only merchandise in unused, re-sellable condition and in the original packaging including all stickers and boxes will be processed for return. Please do not throw out boxes and packaging material when you receive your order. This will save you money on packaging and us damage claims.

Product may be returned only by the original customer making the purchase. NYSTEP may at its own discretion institute a restocking fee of up to 25% of the original merchandise value.

NYSTEP will inspect the product upon receipt and credits will be used on sellable merchandise in original packaging ONLY. No product may be returned without original packaging for any reason at any time.

We strive for perfection. We also do everything possible to make sure you are happy with your order. For this reason, we do offer Returns and Exchanges within 30 days.